AllCity Wireless Services

1) Site Surveys / Wireless Design

Through the use of physical site survey testing and predictive analysis through wireless engineering software, AllCity Wireless evaluates either the original network design, or proposes a new one, and submits reports that identify a plan. Additionally the report includes a series of charts and maps of AP placement that displays the anticipated network performance characteristics.

2) Mobile Temporary WIFI and Wired Deployments

AllCity Wireless has the ability to deploy a temporary solution for any Venue. From Boat Shows, to Presidential Addresses, to the Daytona 500, AllCity Wireless has the expertise and equipment to make your event deployment successful.

3) Precertification Deployment staging and configuration

- Equipment sent to our site, stood up and configured and labeled.
- Thoroughly tested
- Sent back to installation site with "Precertification"

4) System Deployment Assessment

- Our tool is run during the equipment deployment to "assess" the state of the network as it's being constructed. This give the engineers a "checklist" of things to do, while providing managers a report card/progress meter of the installation.

- For added fee, our tool can be "deployed" onsite to run at intervals to look for changes/failures/network health.

5) Configuration / Installation

- Once the WiDirect is stood up on the network and we are provided remote access, we can remotely help configure the basic network components:

- AP database
- Radius/DHCP configuration files
- SSID settings and branding
- User access plan information
- WiDirect Client configuration (if purchased)

Phone support Tier One Tier Two
Onsite support

6) Monitoring
Remote 24x7 monitoring
Up/Down of WiDirect box and services
AP up/down monitoring
CPU load, DHCP usage, disk space, memory of WiDirect
Wireless Gateway status
Network Access Point status

If anything goes unreachable or crosses a threshold (e.g., CPU temp too high for too long), we automatically notify customer via phone and e-mail.

MANAGED SERVICES OFFERINGS

7) Hosted WiDirect

A hosted WiDirect core in our datacenter in combination with WiDirect "client" appliance(s) at customer site(s)

Includes:
- WiDirect Integration support (phone support M-F 9-5)
- 24x7x365 WiDirect Monitoring and remote management
- 24x7x 365 Network elements monitoring with alerting
- Daily database backups
- 99.9% Uptime SLA
- Clustered environment for redundancy for failover
- Automatic software upgrades

Provides maximum flexibility to client; Low monthly service pricing without per/user licensing cost and no CAPEX based on annual commitments.

8) Training

AllCity wireless can provide remote or onsite training. WiDirect customers, depending on the service contract purchased, remote training might be included with the initial package. Onsite training may be purchased separately and is available on a number of subjects. All customers can access the AllCity Wireless support page, which provides a knowledge base, FAQ, software updates, and support trouble tickets.